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(COVID-19 Update) Recent shipment delays with Birdie Bundle - Letter from our CEO

Hello Subscriber,

First off we would like to start out by apologizing for the delay in your Birdie Bundle. We understand how frustrating it can be getting charged for a subscription box and then having to wait longer than normal to receive the box. We would just like to give you a update on where your bundle is at, what has transpired, and when you can expect to receive your bundle.

As I’m sure you are aware, the Coronavirus disease (COVID-19), has taken its hold on many parts of the world. It has begun to effect things directly and indirectly. We are a company that does not make its own products, but we rely on other companies products. We use their products and curate bundles with said products. With that being said, we have begun to run into a issue where some of these companies we work with are experiencing delays from their manufacturers that are located overseas. These problems are not only with production time but with transit time as well. When these companies have problems with their merchandise, it begins to effect our service. We have had to explore many different options to fulfill our need for apparel and accessories domestically due to delays from overseas manufacturers. We have had multiple shipments of merchandise we had scheduled to be used for February and March be canceled. We have since found replacement merchandise from some domestic partners to be used instead. Those replacement orders of merchandise are on their way to us, which we will use to fulfill your order.

I understand how frustrating this kind of delay is, and we just wanted to make sure we had a firm grasp on the situation we were in before delivering this kind of update. We assure you, we have not forgot about your order, and we will be sending it out as soon as possible. We absolutely hate to have upset customers and late bundles. We are working around the clock to get this situation fixed for you so we can recover from this unfortunate circumstance. We really appreciate your business and your patience with this matter. We hope we can keep your continued support while we get back to our normal schedule. As soon as we receive this replacement shipment, your bundle will be shipping out. Thank you very much for your time.

- Payton Wardlow / CEO

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